Frequently Asked Questions
Everything you need to know about shopping with Eroship Official Store.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally arrive within 10-15 business days.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and include original tags to be eligible for a full refund or exchange.
How do I determine the right size for me?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package once it has shipped?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
Are your materials sustainably sourced?
Eroship is committed to ethical fashion. We prioritize high-quality, durable fabrics and work closely with manufacturers who adhere to fair labor practices and environmental standards.